Returns Policy for Konahydration.com

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1. Eligibility for Returns and Exchanges

At Konahydration.com, we want you to be completely satisfied with your purchase. If you are not, we offer returns and exchanges on most unopened and unused hydration products in their original packaging within 30 days of delivery.

Exceptions:

  • Products marked as "final sale" are not eligible for return or exchange.

  • For hygiene reasons, certain consumable items may not be eligible for return. Please check the product description for specific details.

  • Personalized or customized products are generally not eligible for return unless they are defective or an error was made by us.

2. Timeframe for Returns

You have 30 days from the date you receive your order to initiate a return or exchange for eligible items.

3. Condition of Returned Items

To be eligible for a return or exchange, items must be:

  • Unopened and unused.

  • In their original packaging, including all original tags, labels, and any accompanying accessories or documentation.

Items returned in a condition that does not meet these requirements may not be eligible for a refund or exchange.

4. Return Process: Step-by-Step Instructions for Customers

To return or exchange an item, please follow these steps:

  1. Contact Customer Service: Email us at or call us at to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.

  2. Receive RMA and Instructions: Our customer service team will provide you with an RMA number and detailed instructions on how to proceed with your return, including the return shipping address.

  3. Package Your Item: Securely package the item in its original packaging along with any required return forms or documentation. Clearly write the RMA number on the outside of the package.

  4. Ship the Item: Ship the item to the return address provided in the instructions. We recommend using a trackable shipping method and retaining the shipping receipt for your records.

5. Refunds: Processing Time and Methods

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  • Please note that original shipping charges are non-refundable unless the return is due to a defect or an error on our part.

6. Exchanges: Options and Procedures

If you wish to exchange an eligible item for a different product, size, or flavor, please indicate this when you contact our customer service team to request an RMA. Exchanges are subject to stock availability.

  • If the desired exchange item is available, we will process the exchange once we receive the returned item.

  • If there is a price difference between the original item and the exchange item, you will be responsible for paying the difference, or we will refund you the difference as applicable.

  • We will ship the exchanged item to you once the returned item has been received and processed.

7. Exceptions: Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items marked as "final sale" or clearance items.

  • Gift cards.

  • Certain health or personal care items (please check the product description).

  • Personalized or customized products, unless defective or an error was made by us.

8. Return Shipping Costs

Customers are generally responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part. If the return is due to our error or a product defect, we will provide you with a prepaid shipping label.

9. Restocking Fees

We do not typically charge restocking fees for returned items. However, we reserve the right to apply a restocking fee in certain circumstances, such as for returns of large quantities or items that are not returned in their original condition. Any applicable restocking fees will be communicated to you during the return process.

If you have any questions about our Returns Policy, please contact us at or.